Customer Success Manager

What we’re looking for

Location: Houston, TX

We need a talented and energetic Customer Success Manager to maintain and deepen our customer relationships with our hospital, pharmaceutical, and CRO customers as we continue our expansion efforts. As we go live with more customers, we need to offer them a superb professional and personal experience throughout their relationship with Deep 6.

 

Deep 6 AI is a venture-backed artificial intelligence startup focused on healthcare and analytics. Our software helps researchers find eligible patients for clinical trials in minutes instead of months, getting life-saving cures to the people who need them more quickly. In 2017, we were named one of the top 100 most disruptive companies in the world. In 2018, we were named one of the top 25 Machine Learning startups to watch by Forbes.

What you’ll do

As a Customer Success Manager, you’ll be the dedicated point person and champion for one or more of our clients. Your job, more than anything else, is to make and keep our clients and users ecstatically happy.

 

This means, you’ll need to do (at least) 3 things really, really well:

  • Account management
    • Manage the day-to-day client relationship: understand, prioritize and communicate clients’ needs and expectations
    • Onboard new customers including deployment, training, and user adoption
  • Project management
    • Develop and capture metrics for success by implementing ongoing reporting model to manage performance and track progress
    • Communicate with internal and external stakeholders to ensure activities are completed on time and on target
  • Quality control
    • Make sure our software has zero defects and plenty of delighters for our users
    • Partner with internal stakeholders including Product, Sales, Marketing, and Engineering to provide product input and feedback based on client use cases to guide ongoing product development and innovation

 

If you’re smart, personable, and well-organized and share our passion for healthcare innovation, this is an incredible opportunity with lots of room to grow and influence product, marketing, partnerships, and strategy companywide.

About you

Experience:

  • 5+ years’ experience in a customer success role (account management, customer success, etc.) where you’ve built stellar relationships with users and stakeholders
  • 2+ years project management experience and mastery of high-performance processes, tools, and techniques
  • Excellent track record of hitting goals, milestones, and deliverables
  • And yes, a sense of humor

Skills:

  • Analytical thinker who knows how to gather and interpret relevant data
  • Proactive issue identification, prioritization, and escalation skills
  • Effective communication skills: email, meetings, presentations, …
  • Natural curiosity and can-do attitude.

Great bonus features:

  • Healthcare/clinical experience, ideally within clinical trials;
  • Experience working in healthcare IT / analytics;
  • Enterprise SaaS product experience

What’s in it for you?

This is a unique opportunity to join a hypergrowth healthcare technology startup with an immense amount of momentum to accelerate clinical research. We need someone passionate, creative and driven to rewrite the playbook and super-charge our mission: getting life-saving cures to the people who need them exponentially faster.

Apply now!