The COVID-19 pandemic is changing everything about our lives and how we interact with the world around us. We have always been grateful for the healthcare professionals that keep us all healthy and safe, but in this impossible time we are even more thankful for all of those on the front lines helping to contain this virus.
We understand the unique role our platform plays in helping hospitals conduct research, especially on new, rapidly-evolving, and ambiguously-defined medical concepts, such as COVID-19. To that end, we’re redoubling our efforts in two areas: supporting our customers and expanding the Deep 6 software to help identify, track, and review patients faster during this critical time for medical research.
Here is how we aim to help in the next few weeks and months:
COVID-19 Specific Support
One of the things that makes our platform special is that it uses natural language processing (NLP) on structured and unstructured data to identify medical concepts within patient records, no matter where or how that medical concept is referenced. As a result, it can find the thousands of different ways a new concept, like COVID-19, is being recorded in medical records and still identify those patients as relevant to the research query. Our engineers have added SARS-CoV-2 related concepts to our NLP index and will continue to improve these concepts as the pandemic evolves and more data about the virus and how it’s being captured in medical records becomes available.
In addition, our platform can look for symptoms related to a disease, without the disease being specifically mentioned or named. That becomes particularly helpful when trying to identify patients that could have a new disease, like COVID-19, but have not been diagnosed. Our customer success team has built initial cohorts on the Deep 6 platform to group different types of patients, such as likely symptomatic patients; likely at-risk people; and patients who may have similar, but non- SARS-CoV-2 related symptoms, for further review and use by our customers. We’ll further refine these queries and build additional queries in the coming weeks and months as we work with our customers in the field.
General Deep 6 User Support
Our Customer Success, Deployment, and Technical teams are now all working remotely, but are continuing to support our users from 8:00 am to 8:00 pm ET on weekdays, and monitor the platform around the clock. As always, our customers can submit a support ticket or use the chat function on our site (look for the smiling faces down in the right hand corner of this page) at any time to get help building a query or troubleshooting an issue.
We also recognize that many institutions will want to expand their use of the platform and our Customer Success team is standing by to get new users up and running on the platform as quickly as possible. Customers can schedule a training for new or existing users at any time by emailing firstname.lastname@example.org. Our goal is to empower your team with easy and direct access to your patient data during this challenging time. If there is anything we can do to support you, please don’t hesitate to ask.
Looking Down the Road
It’s hard to predict anything when the world is changing as rapidly and drastically as it is right now, but it appears that COVID-19 will not be a temporary issue, but rather something we need to grapple with for months or even years to come. As hospitals and governments develop the processes and protocols to deal with this and future pandemics, it is the responsibility of other companies in the ecosystem, like us, to find ways to use our resources and tools to support those efforts.
CEO and Founder of Deep 6 AI
(photo credit: CNN)